Last updated: 6 October 2026
This policy explains how Renuterra Waste Collection Services L.L.C (“Renuterra”, “we”, “us”) collects, uses, shares and protects personal data when you use our website www.renuterra.com, contact us, use our waste management services, or interact with our social media pages. We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE laws.
Renuterra Waste Collection Services L.L.C, a limited liability company licensed by the Department of Economy and Tourism, Dubai, commercial licence no. 1274426. Registered office: Parcel ID 284-766, Dubai, United Arab Emirates.
Contact for privacy matters: [email protected] · Toll-free 800 7868
1. Personal data we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, job title, company, email, phone number | You, when you request a quote, call us, email us or fill in a form |
| Service and account data | Site addresses, service schedules, waste types and volumes, contracts, invoices, payment records | You and our operations when we deliver services |
| Operational records | Collection records, vehicle tracking and proof-of-service data, disposal and treatment documentation linked to your sites | Our vehicles, systems and staff |
| Communications | Messages, call notes, complaints and feedback | You |
| Website data | IP address, browser and device type, pages visited, and cookies where used | Your browser, when you visit our website |
| Social media data | Your public profile name and what you post, comment or send to our pages | LinkedIn, Facebook and Instagram, when you interact with our company pages |
| Images | Photos taken at our sites or events | Our staff and photographers, with consent where a person can be identified |
We do not intend to collect sensitive personal data (for example health or religious data). Please do not send it to us unless we ask for it for a specific legal reason.
2. How we use personal data and why
- To provide our services: quotes, contracts, scheduling collections, treatment and disposal, documentation and invoicing (performance of a contract).
- To meet legal and regulatory duties: waste tracking, environmental and municipal reporting, tax and accounting records (legal obligation).
- To answer you: enquiries, support and complaints (your request, and our legitimate interest in serving customers).
- To improve and secure our services and website: service quality, fraud prevention and IT security (legitimate interest).
- To share news and marketing: posts on our own social media pages, and emails only where you have agreed or are an existing customer; you can opt out at any time (consent or legitimate interest).
- To publish photos of people: only with their consent, or as otherwise allowed by law.
3. Our social media pages
We publish content on our company pages on LinkedIn, Facebook and Instagram, using the official tools those platforms provide, including their application programming interfaces (APIs) for publishing posts we have approved. When you follow, like, comment on or message our pages, the platform processes your data under its own privacy policy, and we can see what you choose to share with our page. We use this only to manage our pages and respond to you. We do not sell it or combine it with other data to build profiles, and we keep any data received through these platforms only as long as needed to manage our pages and as the platforms’ terms allow.
4. Who we share personal data with
- Service providers working for us, such as IT, cloud hosting, email, customer-relationship and accounting systems, and our licensed treatment and recycling facilities in the UAE, only as needed to provide the service.
- Authorities and regulators where the law requires it, for example environmental, municipal or tax authorities.
- Professional advisers, such as auditors and lawyers.
- A buyer or successor if our business is reorganised or sold, under confidentiality.
We do not sell personal data.
5. Transfers outside the UAE
Some of our service providers (for example cloud and software providers) may store or process data outside the UAE. When that happens we use providers and safeguards that give an adequate level of protection, as required by UAE law.
6. How long we keep personal data
We keep personal data only as long as needed for the purposes above: customer and contract records for the duration of the relationship and the period required by UAE commercial, tax and environmental record-keeping rules; enquiries that do not lead to a contract for up to 24 months; website analytics for up to 14 months. After that we delete or anonymise it.
7. How we protect personal data
We use technical and organisational measures appropriate to the risk, including access controls, encryption in transit, staff confidentiality and training, and supplier contracts that require the same care. No system is completely secure, but we work to protect your data and will act promptly on any incident, including notifying authorities and affected people where the law requires.
8. Your rights
Under UAE law you may, subject to legal limits:
- ask for information about and a copy of the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete data or restrict how we use it;
- object to processing, including for direct marketing, and withdraw consent at any time;
- ask for your data to be transferred to another provider where technically possible.
To use these rights, email [email protected]. We will reply within the time required by law and may need to confirm your identity first. If you are not satisfied, you can contact the UAE Data Office.
9. Cookies
Our website may use cookies that are necessary for it to work and, with your consent where required, cookies that help us understand how the site is used. You can control cookies through your browser settings. We use essential cookies to keep the website secure and working properly, and analytics cookies to collect anonymous information about how visitors use the site, such as the pages visited and time spent, so we can improve it. We do not use cookies to identify you personally or to sell information to third parties. Most browsers let you block or delete cookies; if you block essential cookies, some parts of the website may not work as intended.
10. Children
Our services and website are for businesses and adults. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Material changes will be highlighted on this page.
12. Contact us
Renuterra Waste Collection Services L.L.C
Parcel ID 284-766, Dubai, United Arab Emirates
Email: [email protected]
Toll-free: 800 7868
Website: www.renuterra.com
